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General News · 18th October 2016
Do you receive dial-up service and have you been notified by Telus? I received this email last week and without prior warning:

“Upcoming changes to your TELUS dial-up service

We're making some changes to your TELUS Internet services and wanted to share this information with you. As of November 16, 2016, TELUS Dial-up service is being discontinued since equipment is no longer available to support the technology and we are unable to maintain the service.

What this means for you.

TELUS will make the following changes to your TELUS Internet services account:

Your TELUS Dial-up service and associated charges will be automatically removed from your account as of November 16.
Your TELUS Dial-up email account is available to you until December 31, 2016. If you would like to keep your email account after this date, please call us before December 31.
Alternatively, you can use a TELUS Home Phone service line to subscribe to other dial-up service providers.
At TELUS, we're committed to providing the best customer experience and we know that this discontinuation may be an inconvenience. Thank you for being a TELUS customer. If you have any questions about your dial-up service and the upcoming changes outlined in this message, please contact us at 1-888-811-2323 or

The Telus Team”
After calling and getting the runaround from off-shore Telus reps, let’s put our elected officials and government agency to work. Your concerns regarding the ‘inconvenience’ should be sent and/or called to:

* Canadian Radio-television and Telecommunications Commission/CRTC Broadcasting Complaints – 1- 877- 249-2782

* Rachel Blaney (North Island, Powell River)
(Ottawa) 1-613-992-2503
(Campbell River) 1-800- 667-8404; 250-287-9388

(Campbell River) 250-287-5100

*Noba Anderson, Area B regional director

*Telus CEO Darren Entwistle

P.S.- Perhaps the Telus Corporation is in financial distress. Not so. Click the links.
Telus Corp. Hikes Dividend and Outlook as Profit Tops Street’s Expectations - August 5, 2016
"...Doug French, TELUS Executive Vice-President and CFO said, “Our second quarter results are reflective of our team’s commitment to delivering growth, driving our efficiency and effectiveness initiatives, as well as continually putting our customers first. As we deliver on these key priorities, we also remain firmly committed to maintaining our balance sheet strength during this unique investment cycle, where we are making the critical network investments that are essential to driving customer satisfaction, delivering balanced long-term growth, and supporting our shareholder friendly initiatives....”

Received October 27
Comment by Wendy on 28th October 2016
- from the Constituency Office of MP Rachel Blaney

In Question Period in the House of Commons this Tuesday, Rachel raised the Internet connection issue with the Minister responsible for telecommunications. Below is a link to that video clip, for your information. The Minister`s response was for the medium-to-long-term and did not address the urgent need of Cortes and Quadra residents. Rachel is working in tandem with MLA Claire Trevena in discussions with Telus and the CRTC on the immediate issue and what options may exist. We will keep you updated.
Federal and Provincial MLA's speak out
Comment by Wendy on 25th October 2016
This afternoon in Ottawa MLA for North Island/Powell River, Rachel Blaney stood up and spoke in the House of Commons about the Telus Nov.16 shut down announcement to residents in her jurisdiction. With mention of Cortes Island.
What is our government going to do about it she demanded? Navdeep Bains, Federal Minister of Innovation, Science and Economic
Development responded the government has allocated 500 million $$$ to expand broadband services throughout Canada.
It remains to be seen if those funds will trickle down to assist us.

From a recent Report by B.C. MLA North Island, Claire Trevena:
“…I would ask the Minister responsible for technology to realize that everyone needs to have access to high speed, broadband internet and tell him that people living in rural communities should not have to continually fight to get an utility service that most people around the world take for granted…”

(Chalk up +2 for the Holy Gourd)
TELUS fibre optics
Comment by Wendy on 25th October 2016

Where is TELUS PureFibre network currently available?

Abbotsford, Armstrong, Castlegar, Creston, Dawson Creek, Duncan, Fernie, Gibsons, Grand Forks, Hope, Hudson’s Hope, Kamloops, Kelowna, Kimberley, Merritt, North Saanich, Oak Bay, Oliver, Osoyoos, Pender Harbour, Port Coquitlam, Powell River, Quesnel, Revelstoke, Salmon Arm, Sechelt, Sooke, Terrace, Tofino, Ucluelet, Vancouver, Vernon, West Shore, Williams Lake, Blackfalds, Bonnyville, Calgary, Coaldale, Didsbury, Drayton Valley, Drumheller, Edmonton, Edson, Hinton, Innisfail, Peace River, Ponoka, St. Paul, Stettler, Taber, Vegreville, Wainwright, Westlock, Wetaskiwin.
OTHER dial up providers?
Comment by Nikie on 23rd October 2016
Can you give some examples of "other dial up providers?" I didn't know even Telus provided this sevice anymore - I was told that satellite was my only option. What does it cost per month?
Telus broadband on and off the island
Comment by Wendy on 22nd October 2016
In appreciation for the appropriate comments.
Telus installed fibre optic lines on our hydro poles a few years ago. I am told some Cortes entities have Telus high-speed access via these lines. But the service is not available to local residences. Why doesn’t the prosperous Corporation hold the shut down until the entire island is allowed access to it’s broadband service, putting the existing lines to best use?
October 11,2016 news:
CDMA is toast as well
Comment by david shipway on 22nd October 2016
Telus is also dismantling the CDMA cellphone network at the end of the year, so anyone with an older cellphone that runs on this network should ask for a free new phone from Telus.
broadband a human right
Comment by okellhammer on 21st October 2016
We should be fighting for more than just dial-up.
Many other countries have proposed that access to broadband internet (10Mbps plus) be declared a basic human right as so much business and access to government services requires access. Low income people in rural areas are disproportionately affected and further marginalized as services vital to their well-being are available only on line. Canada is way behind on this and we pushing our politicians hard on this. Here is a link to a recent article from Slashdot on the recent UK initiative: