If you were one of the many that had to get rooms at the Heriot Bay Inn Monday night, Jan 23 due to mechanical problems with the ferry, write to this address with supporting receipts to get a rebate. This does NOT work for weather related cancels or overloads. It is: Customer Relations, BC Ferries Service, Suite 500, 1321 Blanshard St. , Victoria, BC V8W 0B7. Good Luck.